This page was last updated on 21st June 2022 at 14.22
CORONAVIRUS UPDATE
(COVID-19)
We’re delighted that all of our properties are open for holidays
There are currently no Government restrictions in place in relation to holidays in self-catering properties in Wales.
If there are NO legal restrictions in place at the date your booking is due to start then our normal Booking terms and conditions will apply.
However, if the local or national travel restrictions are re-introduced due to Covid-19 then affected Guests will be offered:
– Transfer your holiday to new dates, free of charge
– Get a credit voucher for the amount previously paid for your booking, to spend on our St Davids Escapes cottages, to take place before the end of 2022.
* The above only applies if Local or National Travel Restrictions are in place.
FREQUENTLY ASKED CORONAVIRUS QUESTIONS
We have put together as much information as possible in the following FAQ’s . They should have all the information that we are currently giving out over the phone or by email.
If you would prefer to talk to us our contact details are as follows:
Please be assured that we will get back to every query we receive.
- 01437 721338 / M.07714 689855
E. info@stdavidsescapes.co.uk
What are the COVID-19 rules surrounding holiday accommodation occupancy?
There are currently no rules regarding multi households or number of guests staying
WHAT IS YOUR COVID CANCELLATION POLICY?
If you are unable to take your booked holiday due to Covid-related Legal Restrictions enforced by the Government then you have the following options:
– Transfer your holiday to new dates, free of charge
– Get a credit voucher for the amount previously paid for your booking, to spend on our St Davids Escapes cottages, to take place before the end of 2022.
We have waived our normal amendment fees for transfer because of COVID-19.
If you don’t want to transfer your dates and do still want to cancel you will understand that our standard cancellation policy still applies, so please ensure you read our Terms and Conditions.
Please note, if you are unable to stay due to the following reasons, then our standard cancellation policy will apply and we recommend you refer to your holiday insurer:
• If you or a member of your party are diagnosed with Covid-19 within 14 days of your arrival date.
• If you or a member of your party is quarantined or has been asked to self-isolate either by the track and trace process or a medical practitioner.
• If you or a member of your party is denied boarding as a result of failing pre-boarding Covid-19 checks and such transport was required for you to stay in the property.
Important: please see the question below regarding holiday insurance.
SHOULD I TAKE OUT HOLIDAY INSURANCE?
Whilst in these uncertain times we do continue to strongly recommend you consider taking out a suitable insurance product to cover against unexpected costs such as cancellation charges and also covers you for the below eventualities as these are not covered until our Covid-19 Cancellation Policy;
• If you or a member of your booking party is diagnosed with COVID-19 within 14 days of the agreed check-in date (or hospitalised within 28 days of the agreed check-in date); or
• If you or a member of your booking party is quarantined on the advice of a treating medical practitioner or self-isolating as a result of a personally received track and trace notification; or
• If you or a member of your booking party is denied boarding on booked transport by a public transport carrier as a result of failing pre-boarding COVID-19 checks and such transport was required for you to stay at the property.
WHAT HAPPENS IF I HAVE A BOOKING WITH YOU AND THE UK OR WELSH GOVERNMENT ENFORCES ANOTHER LOCKDOWN?
If the UK and Welsh Government place regional or full restrictions on travel due to the Coronavirus outbreak, which make going on your holiday impossible, then as we mentioned above we will be able to transfer your booking to new dates in 2022 free of charge. Alternatively, we can issue you with a Credit Note. All other booking terms and conditions remain unchanged.
I NEED TO PAY MY BALANCE, HOW CAN I DO THIS?
If you are concerned about paying your balance because of the latest restrictions, please get in touch.
The easiest and simplest way, if you do want to pay your balance is online, simply click on the link here.
WHAT IF I HAVE TO CANCEL MY HOLIDAY BECAUSE I HAVE TO SELF-ISOLATE OR AM ADVISED NOT TO TRAVEL BY A DOCTOR?
If you’re advised to self-isolate, you won’t be entitled to a refund, but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year or defer your booking to 2022, subject to availability.
HOW CAN I BE SURE THE COTTAGE I AM DUE TO VISIT HAS BEEN CLEANED APPROPRIATELY?
Your safety and well being, as well as that of our owners, housekeepers and their families, is very important to us. We have shared national guidelines with our owners and housekeepers in relation to cleaning protocols which set out the extra measures to be taken. The guidelines have been carefully considered and developed at the industry level to protect the health and safety of guests as well as housekeepers and owners involved in preparing the property.
Find out about the changes we have made to support our customers, owners, and housekeepers Click Here
WHAT ARE THE NEW ARRIVAL AND DEPARTURE TIMES?
With the increased time needed to thoroughly clean and sanitise the cottages, we ask you not to arrive before 4.30 pm and to vacate your property by 9.30 am at the latest on the day you leave. This will allow the cleaners enough time to ensure that the property is cleaned to the checklist issued by the industry guidelines.
WHAT SHOULD I DO IF ONE OF MY PARTY FEELS UNWELL DURING MY HOLIDAY?
If any of your party experiences symptoms while on holiday please notify us straight away. You will be expected to return home and leave the property immediately so that we can take the necessary steps to deep clean the property. Please follow the official NHS guidelines. Click here
It’s also really important that you contact us at the earliest opportunity. Please call us on 07714 689855.
TOURISM VAT CUT AND WHAT IT MEANS TO THE PRICE OF MY HOLIDAY?
As we are a booking agent, we do not add VAT to the prices that our customers are charged, so the price of your stay will remain the same. Your booking is an agreement between a property owner and guest, so we have never charged VAT on that.
WHERE CAN I FIND MORE INFORMATION ON CORONAVIRUS?
To find out more about Coronavirus and read the most recent advice from the Welsh Government, we would advise you to visit their website. Click here
WHAT ARE YOUR CURRENT OPENING HOURS?
Our opening hours are currently Monday to Friday 9.30 am to 5 pm.
HOW DID I GET IN CONTACT WITH ST DAVIDS ESCAPES?
Please be assured that we will get back to every query we receive, it just may take a little longer than normal but we will call you back.
- 01437 721338 / M.07714 689855
E. INFO@STDAVIDSESCAPES.CO.UK
AND FINALLY…
We will continue to update this page with more information as we know more, but in the meantime, we would like to thank you for your understanding and support at this extraordinary time.
