Coronavirus Update (Covid-19)

Due to the ever-changing circumstances surrounding Coronavirus, we understand that you may be worried about any holiday bookings you have with us. Please be assured we are working our hardest to assist you at this difficult time.

 

The situation is changing daily and we continue to follow guidance from the government and The Department for Health & Social Care. As a result, this page will be monitored and reviewed regularly.

 

We are taking an unprecedented number of calls and emails at present. We are trying to get back to all of your enquiries as quickly as possible, but this may take longer than usual and we really appreciate your patience and understanding.

 

If you have travel insurance, please speak to your insurance provider. If you do not have travel insurance, we have put together as much information as possible in the FAQ’s below and ask that you read them carefully before contacting us. They contain all the information that we are currently giving out over the phone, but if you still have an enquiry, please don’t hesitate to get in touch either by phone 07714 689855 or email (info@stdavidsescapes.co.uk).

 

The policies below may be subject to change as the situation continues to evolve, and we will update them regularly.

 

FAQs

Can I speak to someone about my holiday?

As we are receiving such a high volume of enquires, we are trying our best to prioritise the most immediate holiday dates first. If your arrival date is after 15/5/20, we kindly ask you to bare with us, we will respond to all messages but understandably are trying to help those customers whose holidays are within the next few weeks.

Thank you very much for your understanding, and please be assured that we will get back to every query we receive.

 

I have a holiday booked with you; can I still go?

Yes, if you still wish to travel, your holiday cottage will be ready and waiting for you.

We are aware that government advice is constantly changing, and we are monitoring the situation very closely.

What steps are being taken in holiday cottages to reduce risk?

We have advised all of our owners and caretakers to follow the latest guidelines regarding cleaning their properties, and to pay particular attention to surfaces such as door handles, light switches, keys and remote controls.

If you have any additional concerns, we recommend that you bring any additional cleaning items with you.

 

What happens if I need to cancel my holiday because I caught Coronavirus?

If you contract Coronavirus, you will be entitled to a refund. You will need to provide relevant documentation, such as a doctor’s note, and we wish you a very speedy recovery!

 

What if I have to cancel my holiday because I have to self-isolate or am advised not to travel by a doctor?

If you’re advised to self-isolate, you won’t be entitled to a refund, but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year, or defer your booking to 2021, subject to availability.

  • Please note that you may have to make an additional payment if there are seasonal variations in the accommodation price.
What happens if I want to cancel MY holiday because I’m worried about catching Coronavirus?

If you choose to cancel your holiday because you’re worried about Coronavirus, you won’t be entitled to a refund, but again, we’ll do our absolute upmost to change your booking to another date at the same holiday cottage. We will offer you the opportunity to rebook the same property later this year, or defer your booking to 2021, subject to availability.

  • Please note that you may have to make an additional payment if there are seasonal variations in the accommodation price.

 

What should I do if one of my party feels unwell during my holiday?

Please follow official government advice, which you can find here:

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

How can I get in contact with St Davids Escapes?

If you need to contact us our phone number is 07714 689855 or

email us: info@stdavidsescapes.co.uk, quoting your booking reference.

 

This page was last updated on 20th March at 15.30