This page was last updated on 31st May at 12.47pm
CORONAVIRUS (COVID-19) UPDATE
Due to the ever-changing circumstances surrounding Coronavirus, we understand that you may be worried about any holiday bookings you have with us. Please be assured we are working our hardest to assist you at this difficult time.
Whilst we still await clarity from the Welsh Government (their next announcement is due 18th June 2020), we must heed advice to cease unnecessary travel to Wales. As it stands at the moment we cannot take bookings for holidays arriving before 3rd July 2020 (this date will be reviewed depending on when the Government thinks that lockdown will be lifted).
Following the announcement of lockdown, we have built a temporary policy to allow you to move your holiday to a future date and avoid losing its full value if you do not have insurance against which to claim.
The policies below may be subject to change as the situation continues to evolve, and we will update them regularly.
We have put together as much information as possible in the FAQ’s below and ask that you read them carefully before contacting us. They have all the information that we are currently giving out over the phone or by email.
If i cancel my booking due to issues relating to coronavirus, can i get my money back?
If you need to cancel your booking due to issues relating to Coronavirus, you need to contact your travel insurance to find out what your policy covers you for. If you are covered, then we are here to help provide you with whatever information you need to make your claim.
If you don’t have travel insurance
Then we are supporting guests to move their booking to later in the future.
We have waived our normal amendment fees for transfer because of COVID-19. Full availability is open for 2021 and prices have been kept the same as 2020 dates, so you can transfer your booking to later in this year or over to 2021.
If you don’t want to transfer your dates and do still want to cancel you will understand that our standard cancellation policy still applies, so please ensure you read our Terms and Conditions.
the balance on my holiday is due, do i still need to pay it?
If the balance of your holiday is due before 18th June, please get in touch and we will be able to postpone your balance due date. If you choose to postpone your holiday, your balance will then due 8 weeks prior to the new dates of your stay.
I HAVE A HOLIDAY BOOKED WITH YOU; CAN I STILL GO?
All customers should heed the current government advice prior to travelling and we have contacted all customers with a booking arriving prior to 3rd July to amend the dates to later in the year or move to 2021.
We are still in lockdown here in Wales. Officially the lockdown in Wales is due to be reviewed again 18th June 2020. Once we know what the Government plan to do with regards to lifting the lockdown, we’ll contact those bookings due to arrive in July.
Are you accepting new bookings?
We are currently not accepting new booking for holidays arriving before 3rd July 2020. The situation is constantly changing, and we will be reviewing timescales in line with government advice. You can make a booking with us for after this date and our normal Bookings Terms and Conditions apply for any cancellations.
If you would like to request a holiday that commences before the 3rd July 2020, please get in touch. We can register your request and should travel restrictions be lifted for your requested dates, we will get in touch with you to secure your booking before it is made available online.
What are you current opening hours?
Our opening hours are currently Monday to Friday 9.30am to 5pm.
How did i get in contact with
St Davids EScapes?
We are getting back to all of your enquiries as quickly as possible, but this may take longer than usual and we really appreciate your patience and understanding.
Please be assured that we will get back to every query we receive.
T. 01437 721338 / M.07714 689855