This page was last updated on 13th September at 08.00
Coronavirus Update (Covid-19)
We are aware of the government announcement regarding social gatherings of 7 or more people from different households. If you are concerned that this may affect your booking, please get in touch by emailing email@example.com or phoning 07714 689855.
Welcoming you back
to the St Davids Peninsula
Following the Welsh Government’s latest announcement on the 10th July 2020, we are delighted to be able to welcome our guests back to the St Davids Peninsula.
Coronavirus: Your stay
We understand your holiday this year is going to be slightly different due to the current and unusual circumstances. Your safety and well being, as well as that of our owners, housekeepers and their families, is very important to us.
In response to Coronavirus our owners have carefully reviewed their housekeeping procedures and put a range of special measures in place. These procedures have been formulated using the Welsh Government guidelines and guidance from various industry bodies.
Find out about the changes we have made to support our customers, owners, and housekeepers Click Here
Frequently asked Coronavirus questions
We have put together as much information as possible in the FAQ’s below and ask that you read them carefully before contacting us. They have all the information that we are currently giving out over the phone or by email.
If I cancel my booking due to issues relating to coronavirus, can I get my money back?
If you need to cancel your booking due to issues relating to Coronavirus, you need to contact your travel insurance to find out what your policy covers you for. If you are covered, then we are here to help provide you with whatever information you need to make your claim.
If you don’t have travel insurance
Then we are supporting guests to move their booking to later in the future.
We have waived our normal amendment fees for transfer because of COVID-19. Full availability is open for 2021 and prices have been kept the same as 2020 dates, so you can transfer your booking to later in this year or over to 2021.
If you don’t want to transfer your dates and do still want to cancel you will understand that our standard cancellation policy still applies, so please ensure you read our Terms and Conditions:
What happens if there’s another lockdown?
If the UK Government places regional or full restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible, then we will be able to transfer your booking to new dates in 2020 or 2021, free of charge – we have kept all 2021 rates the same as 2020.
All other booking terms and conditions remain unchanged.
What if I have to cancel my holiday because I have to self-isolate or am advised not to travel by a doctor?
If you’re advised to self-isolate, you won’t be entitled to a refund, but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year, or defer your booking to 2021, subject to availability.
My party is 7 or more guests what happens now?
Following the Welsh Government’s announcement on 11th September, a limit of six people has been put in place for people who can meet indoors. Those six must belong to the same exclusive extended household group. Children under 11 are exempt from this rule. If you’re booking is affected by this rule, please can in touch and we can help you’re your booking to a new date either late in the year or to 2021.
However, as the ‘rule of 6’ is under constant review with no official end date yet, we must prioritise the most immediate bookings first, so we respectfully ask you not to get in touch until 4 weeks before your holiday.
how can I be sure the cottage I am due to visit has been cleaned appropriately?
Your safety and well being, as well as that of our owners, housekeepers and their families, is very important to us. We have shared national guidelines with our owners and housekeepers in relation to cleaning protocols which set out the extra measures to be taken. The guidelines have been carefully considered and developed at industry level to protect the health and safety of guests as well as housekeepers and owners involved in preparing the property.
Owners and cleaners are advised to leave a cleaning checklist at the property following the changeover to show you what extra cleaning measures have been taken.
What are the new arrival and departure times?
A – With the increased time needed to thoroughly clean and sanitise the cottages, we ask you not to arrive before 5.30pm and to vacate your property by 9.30am at the latest on the day you leave. This will allow the cleaners enough time to ensure that the property is cleaned to the checklist issued by the industry guidelines.
I need to pay my balance, how can I do this?
If you are concerned about paying your balance because of the latest restrictions, please get in touch.
The easiest and simplest way to pay is to click on the link here.
What is open in the local area?
Boat trips, outdoor activity providers, shops and restaurants are now open. This, coupled with a selection of local delivery services and takeaway means you will be sure to eat very well and won’t be short of things to do during your stay. We recommend booking ahead as places are likely to be limited and also checking with each company their new operating procedures.
What should I do if one of my party feels unwell during my holiday?
If any of your party experiences symptoms while on holiday please notify us straight away. You will be expected to return home and leave the property immediately so that we can take the necessary steps to deep clean the property. Please follow official NHS guildelines. Click here
It’s also really important that you contact us at the earliest opportunity. Please call us on 07714 689855.
Tourism VAT cut and what it means to the price of my holiday?
As we are a booking agent, we do not add VAT to the prices that our customers are charged, so the price of your stay will remain the same. Your booking is an agreement between property owner and guest, so we have never charged VAT on that.
Where can I find more information on Coronavirus?
To find out more about Coronavirus and read the most recent advice from the Welsh Government, we would advise you to visit their website. Click here
What are your current opening hours?
Our opening hours are currently Monday to Friday 9.30am to 5pm.
How did I get in contact with St Davids Escapes?
We are getting back to all of your enquiries as quickly as possible, but this may take longer than usual and we really appreciate your patience and understanding.
Please be assured that we will get back to every query we receive.
T. 01437 721338 / M.07714 689855
We will continue to update this page with more information as and when needed but in the meantime, we would like to thank you for your understanding and support at this extraordinary time.