This page was last updated on 27th June 2021 at 13.07
Coronavirus Update (Covid-19)
Following the latest update from the Welsh Government on 25th June 2021, the travel regulations are as follows:
You can now form an extended household with another 2 households plus a further household with a single adult or single adult with caring responsibilities. This means three households (plus a single adult) can go on holiday together as an extended household BUT must have a gap of 10 days if they have previously been part of a different extended household. The next Welsh Government Review is the 18th July and we will update this page following the next update.
Please see the description below of an extended household to be sure your booking complies with the Welsh Government Regulations.
An extended household is one that has formed a bubble with up to three households and a further household with a single adult. Three households can holiday together as an extended household, provided that 10 days has elapsed since either of the households were part of a different extended household.
We will do our best to contact all guests we believe are affected by the legal restrictions, however, it remains the responsibility of guests to ensure they are complying with the law.
Please rest assured that if it is impossible for you to take your booked holiday due to legal restrictions in place at the date of your booking, then the options set out below in our ‘Frequently asked Coronavirus Questions’ will be available to you.
If there are no legal restrictions in place at the date your booking is due to start then our normal Booking Terms and Conditions will apply.
Frequently asked Coronavirus questions
We have put together as much information as possible in the following FAQ’s . They should have all the information that we are currently giving out over the phone or by email.
If you would prefer to talk to us our contact details are as follows:
Please be assured that we will get back to every query we receive.
T. 01437 721338 / M.07714 689855
What is your Covid Cancellation Policy?
If you are unable to take your booked holiday due to Covid-related Legal Restrictions then you have the following options:
– Transfer your holiday to new dates, free of charge
– Get a credit voucher for the amount previously paid for your booking, to spend on our St Davids Escapes cottages, to take place before the end of 2022.
We have waived our normal amendment fees for transfer because of COVID-19.
Full availability is open for 2021 and 2022 so you can transfer your booking to later in this year or over to 2022.
If you don’t want to transfer your dates and do still want to cancel you will understand that our standard cancellation policy still applies, so please ensure you read our Terms and Conditions:
Please note, if you are unable to stay due to the following reasons, our standard cancellation policy will apply and we recommend you refer to your holiday insurer:
• If you or a member of your party are diagnosed with Covid-19 within 14 days of your arrival date.
• If you or a member of your party is quarantined or has been asked to self-isolate either by the track and trace process or a medical practitioner.
• If you or a member of your party is denied boarding as a result of failing pre-boarding Covid-19 checks and such transport was required for you to stay in the property.
Important: please see the question below regarding holiday insurance.
Should I take out holiday insurance?
Whilst in these uncertain times we do continue to strongly recommend you consider taking out a suitable insurance product to cover against unexpected costs such as cancellation charges and also covers you for the below eventualities as these are not covered until our Covid-19 Cancellation Policy;
• If you or a member of your booking party is diagnosed with COVID-19 within 14 days of the agreed check-in date (or hospitalised within 28 days of the agreed check-in date); or
• If you or a member of your booking party is quarantined on the advice of a treating medical practitioner or self-isolating as a result of a personally received track and trace notification; or
• If you or a member of your booking party is denied boarding on booked transport by a public transport carrier as a result of failing pre-boarding COVID-19 checks and such transport was required for you to stay at the property.
What happens if I have a booking with you and the UK or Welsh Government enforces another lockdown?
If the UK and Welsh Government place regional or full restrictions on travel due to the Coronavirus outbreak, which make going on your holiday impossible, then as we mentioned above we will be able to transfer your booking to new dates in 2021 or 2022, free of charge. Alternatively, we can issue you with a Credit Note. All other booking terms and conditions remain unchanged.
I need to pay my balance, how can I do this?
If you are concerned about paying your balance because of the latest restrictions, please get in touch.
The easiest and simplest way, if you do want to pay your balance is online, simply click on the link here.
What if I have to cancel my holiday because I have to self-isolate or am advised not to travel by a doctor?
If you’re advised to self-isolate, you won’t be entitled to a refund, but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year or defer your booking to 2022, subject to availability.
What will be open on my holiday
Wales is now in Alert Level 1
All Shops are now open. Indoor hospitality is open – 6 people from up to 6 households can book a table (not including children under 11). Booking tables is advised.
Indoor visitor attractions, including museums and galleries are now open.
Track and trace
The UK government now require all members of a party (16 yrs +) to scan in via the QR code provided in the cottage. Therefore, we kindly ask all guests to do so upon arrival. If you don’t have access to a smartphone or the NHS app, please use the printed form in the cottage or email firstname.lastname@example.org with the contact (name and telephone number) of any party members who don’t live at the address used when making the booking.
How can I be sure the cottage I am due to visit has been cleaned appropriately?
Your safety and well being, as well as that of our owners, housekeepers and their families, is very important to us. We have shared national guidelines with our owners and housekeepers in relation to cleaning protocols which set out the extra measures to be taken. The guidelines have been carefully considered and developed at the industry level to protect the health and safety of guests as well as housekeepers and owners involved in preparing the property.
Owners and cleaners are advised to leave a cleaning checklist at the property following the changeover to show you what extra cleaning measures have been taken.
Find out about the changes we have made to support our customers, owners, and housekeepers Click Here
What are the new arrival and departure times?
With the increased time needed to thoroughly clean and sanitise the cottages, we ask you not to arrive before 5.30 pm and to vacate your property by 9.30 am at the latest on the day you leave. This will allow the cleaners enough time to ensure that the property is cleaned to the checklist issued by the industry guidelines.
What should I do if one of my party feels unwell during my holiday?
If any of your party experiences symptoms while on holiday please notify us straight away. You will be expected to return home and leave the property immediately so that we can take the necessary steps to deep clean the property. Please follow the official NHS guidelines. Click here
It’s also really important that you contact us at the earliest opportunity. Please call us on 07714 689855.
Tourism VAT cut and what it means to the price of my holiday?
As we are a booking agent, we do not add VAT to the prices that our customers are charged, so the price of your stay will remain the same. Your booking is an agreement between a property owner and guest, so we have never charged VAT on that.
Where can I find more information on Coronavirus?
To find out more about Coronavirus and read the most recent advice from the Welsh Government, we would advise you to visit their website. Click here
What are your current opening hours?
Our opening hours are currently Monday to Friday 9.30 am to 5 pm.
How did I get in contact with St Davids Escapes?
Please be assured that we will get back to every query we receive, it just may take a little longer than normal but we will call you back.
T. 01437 721338 / M.07714 689855
We will continue to update this page with more information as we know more, but in the meantime, we would like to thank you for your understanding and support at this extraordinary time.