This year has brought about unprecedented change to the way in which we live our lives, and after the last few months, we understand that you will want to be able to totally relax on your holiday to St David’s. With this aim in mind, we have introduced a number of changes to our usual procedures to keep our guests, owners, and housekeepers safe as we move forward. Please note the following:
Change to check-in / out times
Our housekeepers always keep high standards, and at this time there is a need to take extra precautions during changeovers. Check-in will be from 5pm, and check-out at 9am to allow them more time to clean and sanitise safely. Please do not ask to check in early.
Some difficult to clean items such as non-essential soft furnishings, or high-touch items like toys or books will have been removed from your cottage prior to reopening. Should you have any questions about specific items please contact us.
Simpler Welcome Packs
Welcome packs may include fewer non-essential niceties at this time, and we hope you understand that this is in order to put less strain on our housekeepers at this time.
While we expect our local shops to be open, they will be busy and with social distancing rules in place, we expect queues to be longer. Please consider bringing groceries and necessary provisions with you, so you can spend more time enjoying your holiday and less time queuing!
High touch areas of your cottage will be sanitised using anti-viral products prior to your stay. These include (but are not limited to) work surfaces, tabletops, light switches, cord pulls, hair driers, door handles, appliances, remote controls, key-safes, bathroom fittings, and hot tubs.
There will be no need to meet anyone face to face in order to check-in, and you will be given a code for a key safe prior to your arrival.
Some things to remember
- While all cottages will have hand sanitiser or liquid soap, we recommend you bring your own, particularly to use when you’re out and about.
- There will be cleaning products in all cottages, please use these regularly to keep on top of possible transmission.
- On rainy days, town centres and all-weather attractions are likely to get very busy. Please be aware of this and make sensible choices regarding social distancing.
- Many locals are wearing face masks when out and about, and so we advise you to bring your own and wear it when in busier public places.
This is a time for all of us to do our bit to ensure the risk of infection is as low as possible, and so there are four things we’re asking you to do before you check out.
- Strip all beds and follow instructions that will be left for you as to where to leave bed linen, towels and tea towels. This includes those that you have not used.
- Empty all bins and leave in the designated spot outside.
- Leave on time so as to avoid meeting our hardworking housekeepers who will need all the time they have and will be avoiding contact with guests.
- Let us know if any of your party experiences any coronavirus symptoms including a dry cough, high temperature, or loss of taste or smell.
If any of your party experiences symptoms while on holiday please notify us straight away. If safe to do so you will be expected to return home, however, should you need to isolate within your holiday cottage we’re afraid we will have to charge for extended occupancy, as we are in for a busy season and this will affect other bookings.
We thank all of our guests in advance for understanding our new procedures and helping us to keep your holiday as safe as possible at this extraordinary time.